-We offer free shipping on orders over $75, but shipping usually costs based on the items and where you are located.
Q1: How much does shipping usually cost?
-We offer free shipping on orderes over $75, but shipping usually cost based on the items and where you located.
Q2: Do you have quality control.
-Every order is carefully inspected by our staff before it's shipped out.
Q3: How many colors can you do in logo embroidery?
-We could stitch up to 14 colors for your logo or your design.
Q4: Do you have any order minimums quantity?
-We don't have any minimums. you can order 1 or 1000.
Q5: Do you offer bulk discounts?
-Yes we do, the more you buy the less it will cost you per hat. You could check out the volume discount chart on each product page.
Q6: How do I know how the hats fit on my head.
-Usually, the hats we make fit most, you could email us for spec sheet to show product measurement.
Q7: Do you offer rush orders?
-Yes, we do, with items we have in stock they could be shipped out within one to two business days with overnight shipping available.
Q8: What is a digitizing fee?
-Before your design could be embroidered, it will have to be redrawn and cleaned up in specialized embroidery software.
Once you pay the digitizing fee it will always stay on your account.
Q9: What is the usual turnaround?
-Once the order is placed it usually takes 2 to 5 business days to be shipped out.
Q10: Can I request a picture before shipping?
-Yes, you can, you will just have to note it on the checkout page.
Q11: How big the logo will be embroidered?
-Usually, your logo could as big as 2.4 by 5.5 inches, but it could change based on the hat you order.
